Senior AI Workflow Architect (Remote)

AAA - CSAA Insurance Group; Michigan; Remote; USD 144,000 - 161,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first / Flexible workplace

Job summary

CSAA Insurance Group is actively hiring for an AI Workflow and Systems Design Lead - Remote. This senior role partners across business and technology to redesign complex workflows, define how people and AI work together, and create AI-ready systems of work.

The role leads discovery, translates business needs into implementation-ready designs, and helps build Enterprise Systems Design practices. The position emphasizes leading multi-functional workshops, creating clear design artifacts, and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, or related fields.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across multiple teams.
• Define human+AI interaction models and appropriate handoffs between employees, AI agents, and systems.
• Create implementation-ready design artifacts (systems-of-work blueprints, service blueprints, workflow maps).
• Partner with business leaders and cross-functional teams to translate business goals into design outcomes.
• Facilitate workshops to move teams from ambiguity to aligned future-state decisions.

Skills

AI fluency

Systems thinking

Service design

Workflow design

Workshops facilitation

Visual design artifacts

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is actively hiring for an AI Workflow and Systems Design Lead - Remote. This senior role partners across business and technology to redesign complex workflows, define how people and AI work together, and create AI-ready systems of work.

The role leads discovery, translates business needs into implementation-ready designs, and helps build Enterprise Systems Design practices. The position emphasizes leading multi-functional workshops, creating clear design artifacts, and