Senior AI Strategy Advisor - Remote, Global Impact

Miratech; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Professional development

Job summary

Miratech is seeking a Principal AI Strategist to help organizations transform customer service operations through AI. This senior advisory role focuses on executive engagement, AI strategy development, roadmap creation, and business value realization across contact center environments.

Working closely with client executives, technology leaders, and Miratech delivery teams, you will guide organizations from AI vision through successful implementation while maintaining a vendor-neutral perspective.

Qualifications

• 10+ years in contact center ops, consulting, CX transformation, or CCaaS leadership.
• 3+ years leading AI, automation, or conversational AI initiatives.
• Strong executive communication and stakeholder management to influence senior leaders.
• Experience building AI strategies, business cases, and implementation roadmaps.
• Knowledge of CCaaS, generative/conversational AI, and intelligent automation.
• Bachelor's degree in Business, Technology, Engineering, or related field; advanced degree or certifications preferred.

Responsibilities

• Advise customer experience, contact center, and technology leaders on AI strategy.
• Assess client environments for AI-driven service improvements.
• Develop AI roadmaps, business cases, and value realization frameworks.
• Lead executive workshops, demos, and strategy sessions.
• Define AI use cases involving virtual agents, agent copilots, analytics, automation, and AI solutions.
• Collaborate with clients, platform vendors, and internal delivery teams to ensure successful AI initiatives.
• Perform other duties aligned with the role.

Skills

Executive communication

Stakeholder management

AI strategy

Roadmap development

Vendor-neutral advisory

Cross-functional collaboration

CCaaS knowledge

Leading AI initiatives

Education

Bachelor's degree in Business/Technology

Advanced degree or certifications preferred

Tools

CCaaS platforms

Generative AI

Conversational AI

Intelligent automation

RAG

AI governance

Job description

Miratech is seeking a Principal AI Strategist to help organizations transform customer service operations through AI. This senior advisory role focuses on executive engagement, AI strategy development, roadmap creation, and business value realization across contact center environments.

Working closely with client executives, technology leaders, and Miratech delivery teams, you will guide organizations from AI vision through successful implementation while maintaining a vendor-neutral perspective.