Senior AI Strategy Lead for Contact Centers

Miratech; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Miratech is seeking a Senior AI advisor to work with client executives, shaping vendor-neutral AI strategies and roadmaps for contact centers. You will translate strategy into concrete requirements and guide delivery teams through implementation.

In this role, you will lead AI readiness and maturity assessments, build business cases with ROI models, and design live demos, prototypes, and workshops to showcase AI potential at client engagements.

Responsibilities

• Serve as Miratech's senior AI advisor to client executives, defining vendor-neutral AI strategies and roadmaps for contact centers.
• Lead AI readiness and maturity assessments, build business cases and ROI models, and partner with delivery teams to turn strategy into clear requirements.
• Design live demos, prototypes, and workshops, and represent Miratech on contact center AI through client briefings and events.

Job description

Miratech is seeking a Senior AI advisor to work with client executives, shaping vendor-neutral AI strategies and roadmaps for contact centers. You will translate strategy into concrete requirements and guide delivery teams through implementation.

In this role, you will lead AI readiness and maturity assessments, build business cases with ROI models, and design live demos, prototypes, and workshops to showcase AI potential at client engagements.