Senior AI Strategy & Adoption Architect

Servicenow; United States; Remote; USD 170,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Principal AI Strategist on the PACE team to guide customers through their AI transformation by aligning business goals with AI capabilities such as Now Assist, AI Agents, and Predictive Intelligence.

You will lead AI roadmaps, governance advisory, and organizational change management planning to ensure customers realize long-term business value from ServiceNow’s AI products. This role requires senior consulting experience and strong executive stakeholder engagement.

Qualifications

• 5 years of experience working as a consultant in Software or technology industries.
• 5 years of experience on the ServiceNow platform.
• 3+ years of experience working with multiple AI tools and LLM's.
• Operates independently as the lead AI strategist on customer engagements; drives business alignment and value conversations.
• Develops AI roadmaps to drive customer adoption and successful utilization of AI products across the ServiceNow platform.
• Leads AI value discovery and realization conversations with customers, articulating business outcomes and building the case for continued AI investment.
• Partners with AI Architects to deliver integrated service offerings, with strategists leading business alignment and architects driving technical implementation.
• Provides AI governance advisory services (e.g., responsible AI policy frameworks, data classification guidance, executive steering committee charters), helping customers establish organizational readiness for AI adoption including alignment with applicable regulatory, privacy, and compliance requirements.
• Leads organizational change management planning for AI initiatives (e.g., stakeholder impact assessments, adoption communication campaigns, role-based training curricula).
• Drives customer activation by building AI business cases and adoption roadmaps in partnership with the account team; monitors consumption and intervenes on stagnation.
• Builds trusted relationships with senior business executives including CIOs and department heads; owns executive stakeholder alignment on AI strategy.
• Proactive in sales support; drives Expert Services leads for AI strategy engagements.
• Contributes to thought leadership documents, white papers, knowledge base articles, and strategic advisory frameworks to scale AI strategy expertise.
• Develops and refines techniques to demonstrate AI value to business stakeholders.

Responsibilities

• Guide customers through AI transformation journeys with AI capabilities.
• Lead AI roadmapping, governance advisory, and change management planning to realize business value.
• Build trusted relationships with senior executives and align AI strategy with business objectives.
• Partner with AI Architects to deliver integrated AI strategy offerings.
• Drive activation with AI business cases and adoption roadmaps, monitoring consumption for continued value.

Job description

ServiceNow is seeking a Principal AI Strategist on the PACE team to guide customers through their AI transformation by aligning business goals with AI capabilities such as Now Assist, AI Agents, and Predictive Intelligence.

You will lead AI roadmaps, governance advisory, and organizational change management planning to ensure customers realize long-term business value from ServiceNow’s AI products. This role requires senior consulting experience and strong executive stakeholder engagement.