Senior AI Solutions Engineer - Hybrid (Pre-Sales & POCs)

Intercom; San Francisco (CA); Hybrid; USD 231,000 - 276,000; Full time

Job summary

Fin in the San Francisco Bay Area is seeking a Senior Solutions Engineer to join our vibrant Customer Solutions Team. You’ll engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D and Engineering to ensure customer needs guide our AI-powered solutions.

In this pre‑sales role you’ll lead technical discovery, deliver high‑impact value presentations, design POCs, handle RFPs and security questions, and collaborate

Qualifications

• Minimum of 5 years of experience in a technical pre-sales role.
• Ability to articulate value and impact to both technical and business stakeholders.
• Capable of independent problem solving while collaborating with teams.

Responsibilities

• Lead technical discovery to identify customer needs.
• Deliver pre-sales presentations and demonstrate Fin's value.
• Conduct value-based solution reviews and technical sessions.
• Design and lead tailored POCs showcasing Fin's capabilities.
• Own RFP responses and address security questions with standard materials.
• Collaborate with Product and Engineering to capture customer feedback.
• Build trust with customers through empathy and curiosity.
• Contribute to a best-in-class pre-sales playbook and processes.

Skills

Technical pre-sales

C-level engagement

Solution demonstrations

POCs

RFPs

Cross-functional collaboration

Travel flexibility

Job description

Fin in the San Francisco Bay Area is seeking a Senior Solutions Engineer to join our vibrant Customer Solutions Team. You’ll engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D and Engineering to ensure customer needs guide our AI-powered solutions.

In this pre‑sales role you’ll lead technical discovery, deliver high‑impact value presentations, design POCs, handle RFPs and security questions, and collaborate