Senior AI Solutions Architect for Enterprise CX

Genesys; Annapolis (MD); Remote; USD 111,000 - 194,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Job summary

Genesys is seeking a Lead AI Solutions Architect to design end-to-end AI-powered digital customer experiences for large enterprise programs across North America. You will set architectural standards, guide delivery teams, and ensure governance and security while collaborating with customers and internal stakeholders.

The role requires deep expertise in AI-enabled CX platforms, cloud integrations, and hands-on Genesys Cloud familiarity, enabling scalable, secure, and innovative solutions for

Qualifications

• 7+ years of experience in solution architecture, technical consulting, enterprise software delivery, or customer experience technology.

Responsibilities

• Define end-to-end AI-powered digital solution architectures for customer programs.
• Guide consultants and implementation teams through complex technical challenges.
• Lead architecture workshops, discovery sessions, and technical design discussions with customers.
• Advise customer technical stakeholders on architecture decisions and trade-offs.
• Contribute reusable assets, reference architectures, and best practices.

Skills

Solution architecture

Technical leadership

Communication skills

Customer engagement

Problem solving

Tools

Genesys Cloud

REST APIs

Developer APIs

Job description

Genesys is seeking a Lead AI Solutions Architect to design end-to-end AI-powered digital customer experiences for large enterprise programs across North America. You will set architectural standards, guide delivery teams, and ensure governance and security while collaborating with customers and internal stakeholders.

The role requires deep expertise in AI-enabled CX platforms, cloud integrations, and hands-on Genesys Cloud familiarity, enabling scalable, secure, and innovative solutions for