Senior AI Solutions Architect – Enterprise CX

Genesys; Austin (TX); On-site; USD 111,000 - 194,000; Full time

Benefits offered by this job

Medical Insurance

Flexible schedules

Open time off

Job summary

Genesys leads AI-enabled digital customer experience programs by defining end-to-end architectures and guiding customer engagements. This role focuses on enterprise-scale digital AI solutions, governance, and technical leadership across global teams.

You will mentor consultants, influence architecture decisions, and collaborate with product and customer teams to deliver scalable, secure designs.

Qualifications

• 7+ years of experience in solution architecture or related fields.
• Hands-on experience with Genesys Cloud or CCaaS/CPaaS platforms.
• Experience designing digital customer experiences across channels.
• Proven experience deploying AI-powered solutions such as virtual agents or copilots.
• Strong knowledge of REST APIs, JSON, and cloud integration patterns.

Responsibilities

• Define end-to-end AI-powered digital solution architectures for customer programs.
• Lead architecture workshops, discovery sessions, and technical design discussions with customers.
• Provide governance throughout delivery to ensure alignment with approved architecture, project scope, and customer requirements.
• Mentor consultants and support presales activities.

Skills

Solution architecture

Technical consulting

CX platforms

Digital channels

AI governance

Tools

Genesys Cloud

Job description

Genesys leads AI-enabled digital customer experience programs by defining end-to-end architectures and guiding customer engagements. This role focuses on enterprise-scale digital AI solutions, governance, and technical leadership across global teams.

You will mentor consultants, influence architecture decisions, and collaborate with product and customer teams to deliver scalable, secure designs.