Senior AI Solutions Architect for Customer Success & Enablement

Klaviyo; Boston (MA); Híbrido; USD 112 000 - 168 000; Tempo integral

Resumo da oferta

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success org leverages AI to operate smarter and deliver impact. The role blends applied AI, solutions architecture, and enablement to turn challenges into practical AI solutions across technical and non-technical teams.

You’ll build AI-powered solutions spanning content creation, learning experiences, data integration, and automated workflows to improve efficiency and decision-making.

Qualificações

• 4+ years in AI solutions or related technical roles.
• Hands-on experience with Claude or leading LLM platforms, including prompt engineering and AI workflows.
• Experience integrating AI with APIs, internal systems, or data sources to improve workflows.
• Ability to rapidly prototype, test, and iterate AI-powered solutions based on feedback.

Responsabilidades

• Translate ambiguous ideas into clear AI program roadmaps with defined outcomes.
• Build AI prototypes and workflows using Claude, LLMs, and modern platforms to validate solutions.
• Design and connect AI systems via APIs and internal data sources for end-to-end workflows.
• Collaborate with engineering for production-grade implementations when needed.
• Develop prompts, skills, agents, and retrieval workflows to improve AI outputs.
• Iterate on AI solutions using user feedback and business outcomes to drive adoption.

Conhecimentos

AI solutions

Solutions architecture

Prompt engineering

LLM platforms

APIs integration

Prototype development

Ferramentas

Claude

ChatGPT

Glean

Descrição da oferta de emprego

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success org leverages AI to operate smarter and deliver impact. The role blends applied AI, solutions architecture, and enablement to turn challenges into practical AI solutions across technical and non-technical teams.

You’ll build AI-powered solutions spanning content creation, learning experiences, data integration, and automated workflows to improve efficiency and decision-making.