AI Solutions Architect - Scale Customer Success with AI

Klaviyo Inc.; Denver, Northern (CO, KY); Hybrid; USD 112,000 - 168,000; Full time

Job summary

Klaviyo seeks an AI Solutions Architect to accelerate how Customer Success uses AI to operate smarter and deliver impact. You will build AI-powered solutions spanning content creation, learning experiences, data integration, and automated workflows.

Collaborating with AI engineering and Success teams, you’ll evolve prototypes into production-grade systems and drive adoption. You’ll design prompts, skills, agents, and retrieval workflows while staying current on AI capabilities, tools, and best

Qualifications

• Experience building AI-powered prototypes and workflows using LLMs and modern AI tools.
• Ability to design and connect AI systems using APIs, automation platforms, and internal data sources.
• Strong communication: document and enable others to adopt AI solutions.
• Comfortable partnering with engineering teams to scale solutions into production.

Responsibilities

• Identify high-impact AI opportunities with Success leaders and translate ideas into roadmaps.
• Build AI prototypes and workflows using Claude, LLMs, and modern AI platforms to validate solutions.
• Create enablement content and run sessions to grow AI fluency across teams.

Skills

AI solutions

Solutions architecture

Automation

Internal tooling

Prototyping

Tools

Claude

ChatGPT

Glean

APIs

Job description

Klaviyo seeks an AI Solutions Architect to accelerate how Customer Success uses AI to operate smarter and deliver impact. You will build AI-powered solutions spanning content creation, learning experiences, data integration, and automated workflows.

Collaborating with AI engineering and Success teams, you’ll evolve prototypes into production-grade systems and drive adoption. You’ll design prompts, skills, agents, and retrieval workflows while staying current on AI capabilities, tools, and best