Senior AI Solutions Architect for Customer Success

Klaviyo; San Francisco (CA); Hybrid; USD 112,000 - 168,000; Full time

Job summary

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization uses AI to operate smarter and deliver more impact. You’ll build AI-powered solutions that solve challenges across content creation, learning experiences, and automated workflows, collaborating with Klaviyo's AI engineering team.

You’ll help teams use Claude, ChatGPT, and other tools by developing prompts, skills, and workflows that are reliable and production-ready, scaling cross-functional

Qualifications

• 4+ years of experience in AI solutions or related roles.
• Hands-on experience with Claude or leading LLM platforms.
• Experience integrating AI with APIs and data sources.
• Ability to prototype and iterate AI-powered solutions.

Responsibilities

• Identify high-impact AI opportunities with Success leaders.
• Build AI prototypes and workflows to validate business solutions.
• Create prompts, skills, agents, and retrieval workflows for reliable outputs.
• Document best practices and enable teams to adopt AI solutions.

Skills

AI solutions

Solutions architecture

Internal tooling

Automation

Claude/LLMs

Prompt engineering

APIs integration

Data integration

Tools

APIs

Automation platforms

Internal data sources

Job description

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization uses AI to operate smarter and deliver more impact. You’ll build AI-powered solutions that solve challenges across content creation, learning experiences, and automated workflows, collaborating with Klaviyo's AI engineering team.

You’ll help teams use Claude, ChatGPT, and other tools by developing prompts, skills, and workflows that are reliable and production-ready, scaling cross-functional