Senior AI Solutions Architect, Customer Success

Klaviyo Inc.; Denver (CO); Hybrid; USD 112,000 - 168,000; Full time

Benefits offered by this job

Health benefits

Equity

Sign-on bonus

Annual bonus

Job summary

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization leverages AI to operate smarter and deliver more impact. You will build AI-powered solutions spanning content creation, learning experiences, and automation, collaborating with Klaviyo's AI engineering team to scale prototypes into production-grade systems.

As part of Strategy & Operations, you will identify high-impact opportunities, develop roadmaps, and enable teams through prompts, skills,

Qualifications

• Experience building AI-powered prototypes using LLMs and modern AI tools.
• Experience integrating AI with APIs, internal systems, or data sources to solve business problems.
• Strong written and verbal communication skills with ability to document clearly.
• Ability to collaborate with engineering teams to scale solutions into production.

Responsibilities

• Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms.
• Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources to create end-to-end workflows.
• Understand how to integrate AI solutions with existing systems, collaborating with engineering teams for production-grade implementations.
• Develop prompts, skills, agents, and retrieval workflows to improve AI outputs.
• Evaluate and iterate on AI solutions using user feedback and business results.

Skills

Systems thinking

Technical foundation

Excellent communication

AI prototyping

Tools

Claude

LLMs

APIs

Job description

Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization leverages AI to operate smarter and deliver more impact. You will build AI-powered solutions spanning content creation, learning experiences, and automation, collaborating with Klaviyo's AI engineering team to scale prototypes into production-grade systems.

As part of Strategy & Operations, you will identify high-impact opportunities, develop roadmaps, and enable teams through prompts, skills,