Senior AI Solutions Architect (CX & Automation)

Genesys Cloud Services, Inc.; Town of Texas (WI); Remote; USD 123,000 - 217,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible Work

Career Growth

Open PTO & Holidays

401(k) Matching

Adoption Assistance

Fertility Benefits

Job summary

Genesys Cloud Services, Inc. is seeking a senior professional to own AI-powered customer experience strategy, architecture, and execution. You will lead discovery, design, and prototyping of scalable AI-driven solutions using Genesys Cloud and advanced AI capabilities.

You will influence executive decisions, pilot innovative approaches, and collaborate with product teams to deliver measurable business value while expanding technical and strategic expertise.

Qualifications

• Degree in a technical field or equivalent experience.
• Strong grasp of AI concepts and generative AI.
• Proven ability to translate capabilities into business value.

Responsibilities

• Lead end-to-end discovery to uncover business challenges and opportunities.
• Translate complex requirements into clear business outcomes.
• Design AI-native customer experiences and workflows.

Skills

AI concepts

Prompt engineering

APIs

JavaScript

Python

AWS

CX design

Stakeholder leadership

Education

Bachelor's degree

Tools

REST APIs

Genesys Cloud

Job description

Genesys Cloud Services, Inc. is seeking a senior professional to own AI-powered customer experience strategy, architecture, and execution. You will lead discovery, design, and prototyping of scalable AI-driven solutions using Genesys Cloud and advanced AI capabilities.

You will influence executive decisions, pilot innovative approaches, and collaborate with product teams to deliver measurable business value while expanding technical and strategic expertise.