Senior AI Solutions Architect for Enterprise CX

Genesys Cloud Services, Inc.

Jacksonville (FL)

On-site

USD 134,000 - 236,000

Full time

3 days ago
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Benefits offered by this job

Medical, Dental, Vision
Telehealth coverage
Flexible work schedules & WFH
Career development
Open time off + 10 holidays
401(k) matching
Adoption assistance
Fertility treatments

Job summary

Genesys Cloud Services, Inc. seeks a senior AI/Cloud leader to drive Agentic AI orchestration at enterprise scale. You will partner with executives to shape AI strategy, translate complex business needs into scalable technical architectures, and deliver measurable ROI across CX and operations.

This role spans discovery to production, guiding multi-system integration, governance, and security, with a focus on compliant, responsible AI practices.

Qualifications

  • 8+ years delivering CX/CRM/AI-driven solutions in enterprise settings.
  • Cloud platforms (AWS, Azure, or GCP) with distributed architectures.
  • APIs, data pipelines and modern integration patterns (REST, JSON).
  • Translate business requirements into scalable technical solutions.
  • Experience with conversational AI, NLP, or AI-powered CX platforms.
  • Engage with executives and stakeholders at the highest level.
  • Operate independently in fast-paced, ambiguous environments.
  • Understand data governance, security and compliance frameworks.

Responsibilities

  • Lead end-to-end delivery of Agentic AI solutions improving CX metrics and operational performance.
  • Translate business objectives into scalable AI architectures that drive automation and ROI.
  • Design integration patterns and data flows enabling multi-system orchestration.
  • Drive alignment with customer stakeholders and internal teams for rapid AI adoption.
  • Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities.
  • Optimize AI solutions post-launch through iteration, improving accuracy and impact.
  • Advise on architecture, platform capabilities, and transformation roadmaps.
  • Champion responsible AI with security, privacy, and regulatory compliance.

Skills

CX/CRM/AI delivery
Cloud platforms (AWS/Azure/GCP)
APIs & data pipelines
Translate business requirements
Conversational AI / NLP
Executive stakeholder engagement
Independent in fast-paced environments
Data governance & security

Tools

AWS
Azure
GCP
REST
JSON
Genesys Cloud

Job description

Genesys Cloud Services, Inc. seeks a senior AI/Cloud leader to drive Agentic AI orchestration at enterprise scale. You will partner with executives to shape AI strategy, translate complex business needs into scalable technical architectures, and deliver measurable ROI across CX and operations.

This role spans discovery to production, guiding multi-system integration, governance, and security, with a focus on compliant, responsible AI practices.

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