Senior AI Solutions Architect for Enterprise CX

Genesys Cloud Services, Inc.; Jacksonville (FL); On-site; USD 134,000 - 236,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth coverage

Flexible work schedules & WFH

Career development

Open time off + 10 holidays

401(k) matching

Adoption assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. seeks a senior AI/Cloud leader to drive Agentic AI orchestration at enterprise scale. You will partner with executives to shape AI strategy, translate complex business needs into scalable technical architectures, and deliver measurable ROI across CX and operations.

This role spans discovery to production, guiding multi-system integration, governance, and security, with a focus on compliant, responsible AI practices.

Qualifications

• 8+ years delivering CX/CRM/AI-driven solutions in enterprise settings.
• Cloud platforms (AWS, Azure, or GCP) with distributed architectures.
• APIs, data pipelines and modern integration patterns (REST, JSON).
• Translate business requirements into scalable technical solutions.
• Experience with conversational AI, NLP, or AI-powered CX platforms.
• Engage with executives and stakeholders at the highest level.
• Operate independently in fast-paced, ambiguous environments.
• Understand data governance, security and compliance frameworks.

Responsibilities

• Lead end-to-end delivery of Agentic AI solutions improving CX metrics and operational performance.
• Translate business objectives into scalable AI architectures that drive automation and ROI.
• Design integration patterns and data flows enabling multi-system orchestration.
• Drive alignment with customer stakeholders and internal teams for rapid AI adoption.
• Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities.
• Optimize AI solutions post-launch through iteration, improving accuracy and impact.
• Advise on architecture, platform capabilities, and transformation roadmaps.
• Champion responsible AI with security, privacy, and regulatory compliance.

Skills

CX/CRM/AI delivery

Cloud platforms (AWS/Azure/GCP)

APIs & data pipelines

Translate business requirements

Conversational AI / NLP

Executive stakeholder engagement

Independent in fast-paced environments

Data governance & security

Tools

AWS

Azure

GCP

REST

JSON

Genesys Cloud

Job description

Genesys Cloud Services, Inc. seeks a senior AI/Cloud leader to drive Agentic AI orchestration at enterprise scale. You will partner with executives to shape AI strategy, translate complex business needs into scalable technical architectures, and deliver measurable ROI across CX and operations.

This role spans discovery to production, guiding multi-system integration, governance, and security, with a focus on compliant, responsible AI practices.