Senior AI Solutions Architect - Connect & Agentic AI

Amazon; Chicago (IL); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon AWS ASP is seeking a hands-on Applied AI Solutions Architect to accelerate production-ready Amazon Connect + Unlimited AI deployments. You will embed with customers to assess data readiness, design AI agent configurations, and build tool integrations using AWS services.

You will travel up to 25-40% for on-site engagements, lead technical discovery, and deliver reusable architectures, reference code, and implementation guides for Connect SA teams and partners.

Qualifications

• 7+ years in software/cloud infra domains.
• 3+ years in applications and infrastructures design/consulting.
• Familiarity with MCP and A2A protocols.
• Experience with AI/ML concepts including LLMs and RAG.

Responsibilities

• Lead technical discovery sessions with customer teams to understand business requirements and AI readiness.
• Design and configure agentic AI solutions within Amazon Connect including prompt engineering and model selection.
• Architect MCP servers and A2A workflows to enable tool discovery and cross-team collaboration.
• Develop serverless integrations using AWS Lambda, API Gateway, Step Functions, scripting in Python/Node.js.

Skills

AI/ML concepts

Prompt engineering

LLMs

A2A communication

MCP familiarity

Tools

MCP Server

AWS Lambda

API Gateway

Step Functions

Bedrock

Job description

Amazon AWS ASP is seeking a hands-on Applied AI Solutions Architect to accelerate production-ready Amazon Connect + Unlimited AI deployments. You will embed with customers to assess data readiness, design AI agent configurations, and build tool integrations using AWS services.

You will travel up to 25-40% for on-site engagements, lead technical discovery, and deliver reusable architectures, reference code, and implementation guides for Connect SA teams and partners.