Senior AI SaaS Success Manager (Remote)

Actif.ai, Inc.; Washington; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity options

100% employer-covered health/vision/dental insurance

401(k) plan with employer matching

20 days of PTO

Job summary

A leading artificial intelligence company is seeking a Senior Customer Success Manager to manage client engagements, lead implementations, and support software developments. This role involves building strong client relationships and providing exceptional support. Candidates must have a Bachelor’s degree and 3-5 years of relevant experience. The position is based in Washington, D.C. or remote options are available, offering a competitive compensation package including significant benefits.

Qualifications

• 3-5 years of management consulting, client services, or project management experience.
• Experience in enterprise B2B SaaS is a plus.
• Demonstrated ability to manage multiple projects.

Responsibilities

• Act as a key point of contact for Actifai’s clients.
• Manage application support and updates.
• Lead user trainings and provide ongoing support.
• Build strong, long-lasting relationships with clients.

Skills

Exceptional communication

Organizational skills

Problem-solving skills

Understanding large data sets

Client relationship management

Education

Bachelor’s Degree in Business, Engineering, or Technology

Tools

SQL

JSON

Job description

A leading artificial intelligence company is seeking a Senior Customer Success Manager to manage client engagements, lead implementations, and support software developments. This role involves building strong client relationships and providing exceptional support. Candidates must have a Bachelor’s degree and 3-5 years of relevant experience. The position is based in Washington, D.C. or remote options are available, offering a competitive compensation package including significant benefits.