Remote Senior Customer Success Manager, AI Infra

VAST Data; Raleigh (NC); Remote; USD 90,000 - 120,000; Full time

Job summary

A growing infrastructure company is seeking a Customer Success Manager to be part of their customer support team. In this role, you will manage post-sales activities, ensure smooth customer installations and upgrades, and advocate for customer needs within the organization. The ideal candidate must be highly organized, possess excellent communication skills, and have a background in enterprise IT infrastructure. This position offers opportunities for travel and teamwork in a fast-paced environment.

Qualifications

• Self-starter who doesn't wait for direction.
• Ability to manage time in a growing global team.
• Knowledge in enterprise IT infrastructure preferred.

Responsibilities

• Build trusted customer relationships and respond to support issues.
• Manage customer installations, upgrades, and engagement.
• Lead and coordinate customer review meetings.

Skills

Customer obsessed

Excellent business communication

Highly organized

Ability to manage time

Team player

Education

MS or B.Sc. in CS, CE, EE or related fields

Tools

Linux system administration

Network configurations on Linux

Job description

A growing infrastructure company is seeking a Customer Success Manager to be part of their customer support team. In this role, you will manage post-sales activities, ensure smooth customer installations and upgrades, and advocate for customer needs within the organization. The ideal candidate must be highly organized, possess excellent communication skills, and have a background in enterprise IT infrastructure. This position offers opportunities for travel and teamwork in a fast-paced environment.