Senior AI-Powered ServiceNow Engineer

creditacceptance; United States; Hybrid; USD 140,000 - 180,000; Full time

Job summary

Credit Acceptance seeks a Senior ServiceNow Engineer to design and build AI-powered employee self-service experiences. You will use ServiceNow to automate workflows, support knowledge management, and implement governance around AI-enabled actions.

You will partner with Enterprise Business Applications to simplify processes, own engineering quality from discovery to production, and design secure integrations with defined contracts and monitoring.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 6+ years of enterprise software or platform engineering experience.

Responsibilities

• Engineer AI-powered self-service using ServiceNow workflows, knowledge, and agent capabilities.
• Build reusable actions, subflows, and tools for multiple business processes.
• Own production reliability for platform capabilities and integrations; monitor, test, and maintain runbooks.
• Define evaluation scenarios, release criteria, and governance for AI implementations.
• Protect access and sensitive data with least-privilege roles and secrets management.
• Provide technical leadership through design/code reviews and mentoring.

Skills

ServiceNow

AI integration

Self-service design

Production reliability

Education

Bachelor's degree in Computer Science or related field

Job description

Credit Acceptance seeks a Senior ServiceNow Engineer to design and build AI-powered employee self-service experiences. You will use ServiceNow to automate workflows, support knowledge management, and implement governance around AI-enabled actions.

You will partner with Enterprise Business Applications to simplify processes, own engineering quality from discovery to production, and design secure integrations with defined contracts and monitoring.