Senior Principal, Voice AI Product Leader

Servicenow; Santa Clara (CA); On-site; USD 200,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Family leave programs

Job summary

ServiceNow in Santa Clara is seeking a senior product manager for CRM Voice AI. You will lead a pod, own conversational experiences, and collaborate with platform teams to shape real-time LLM orchestration.

You will partner with enterprise customers to drive scalable voice solutions and guide product strategy across end-to-end voice workflows. You will work with customers to define patterns that become repeatable assets, balancing startup speed with enterprise-scale influence over AI

Qualifications

• 12+ years of product management experience with recent hands-on work in voice AI or conversational AI.
• Fluency with the voice stack: ASR, TTS, streaming pipelines, latency, endpointing, barge-in.
• Experience with telephony integration and enterprise deployments.
• Strong opinions on what makes voice conversations feel human.

Responsibilities

• Run one pod directly and influence two others to provide product direction.
• Own the conversational experience: dialog quality, latency, and endpointing.
• Own an industry vertical and productize repeatable voice content assets.

Skills

Product management

Voice AI

Conversational AI

LLM orchestration

Enterprise customers

Tools

SIP

IVR systems

CCaaS platforms

Job description

ServiceNow in Santa Clara is seeking a senior product manager for CRM Voice AI. You will lead a pod, own conversational experiences, and collaborate with platform teams to shape real-time LLM orchestration.

You will partner with enterprise customers to drive scalable voice solutions and guide product strategy across end-to-end voice workflows. You will work with customers to define patterns that become repeatable assets, balancing startup speed with enterprise-scale influence over AI