Senior AI Monetization Product Manager (Pricing & Packaging)

Servicenow; Kirkland (WA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Equity (where applicable)

Bonus opportunities

Job summary

ServiceNow is seeking a Sr Staff Product Manager to drive strategic alignment across its AI platform portfolio by partnering with customers and shaping pricing, packaging, and roadmap. You will synthesize insights into product strategy and influence pricing decisions across independent product teams.

You will bridge customer feedback with platform engineering, BU product organizations, and pricing strategy, ensuring adoption is unblocked and commercial models support growth.

Qualifications

• 12+ years of product/program management in technically complex environments.
• 5+ years driving customer-centric product strategy at enterprise SaaS/platform level.
• Technical fluency in AI/ML and platform architecture.
• Pricing and packaging strategy experience with SaaS models.

Responsibilities

• Shape AI pricing, packaging, and positioning through customer research and cross-BU alignment.
• Translate customer insights into recommendations and go-to-market positioning.
• Drive cross-BU alignment on how AI Platform products bundle within the portfolio.
• Stress-test packaging models against feedback and competitive dynamics.
• Create narratives that justify commercial model choices and support pricing decisions.
• Be the voice-of-customer translating adoption barriers into platform roadmap and strategy.
• Surface blockers and feature gaps via structured feedback loops with accounts, CSMs, and advisory boards.
• Translate pain points into product requirements and roadmap for AI Control Tower, Workflow Data Fabric, etc.
• Drive adoption by unblocking issues and positioning AI Platform as the strategic choice for governance.
• Measure impact as features and pricing ship, gathering feedback for iterations.

Skills

Enterprise SaaS product strategy

Customer-centric research

Cross-functional leadership

Pricing & packaging strategy

Voice of the customer

Executive storytelling

Program management

AI/ML fluency

Stakeholder alignment without formal权权

Adoption & growth metrics

Job description

ServiceNow is seeking a Sr Staff Product Manager to drive strategic alignment across its AI platform portfolio by partnering with customers and shaping pricing, packaging, and roadmap. You will synthesize insights into product strategy and influence pricing decisions across independent product teams.

You will bridge customer feedback with platform engineering, BU product organizations, and pricing strategy, ensuring adoption is unblocked and commercial models support growth.