Senior AI Platform Product Manager (Pricing & Packaging)

ServiceNow; California (MO); Hybrid; USD 191,000 - 334,000; Full time

Job summary

ServiceNow is seeking a Sr Staff Product Manager to drive strategic alignment across our AI platform portfolio, partnering with customers to shape product strategy and pricing decisions. You will bridge customer insights, technical product management, and commercial strategy, translating blockers into direction and ensuring feedback informs roadmaps, packaging, and adoption across multiple product teams.

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Qualifications

• 12+ years of product/program management in technically complex environments.
• 5+ years driving customer-centric product strategy at enterprise SaaS/platform level.
• Technical fluency in AI/ML and platform architecture.
• Pricing and packaging strategy experience in SaaS models.
• Demonstrated ability to influence across independent teams.

Responsibilities

• Drive Pricing Strategy & Packaging with cross-BU alignment.
• Be Voice of the Customer for AI Platform products and inform roadmaps.
• Translate customer feedback into platform requirements and go-to-market direction.
• Measure impact of features and pricing changes and iterate accordingly.

Skills

Customer insights

Product strategy

Commercial strategy

Cross-functional leadership

AI/ML fluency

Pricing strategy

Stakeholder influence

Executive communication

Program coordination

Job description

ServiceNow is seeking a Sr Staff Product Manager to drive strategic alignment across our AI platform portfolio, partnering with customers to shape product strategy and pricing decisions. You will bridge customer insights, technical product management, and commercial strategy, translating blockers into direction and ensuring feedback informs roadmaps, packaging, and adoption across multiple product teams.

...