AI-Driven Monetization Leader: Pricing & Packaging

Servicenow; San Diego (CA); Hybrid; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) with match

ESPP (Employee Stock Purchase Plan)

Matching donations

Flexible time away & family leave

Job summary

ServiceNow is seeking a Monetization Strategy Director to guide pricing, packaging, and monetization initiatives across its CRM and Industry Workflow portfolio. You will partner with product, GTM, and operations to align pricing with strategic roadmaps and present robust proposals to leadership.

The role emphasizes AI integration in monetization, cross-functional leadership, and data-driven decision making, with competitive compensation and health benefits in the San Diego area.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 3+ years developing and executing product pricing & packaging initiatives for software businesses.
• 8+ years in enterprise technology across strategic planning, pricing, product strategy or management consulting.
• Experience structuring and guiding analysis to inform decisions.
• Experience facilitating pricing research including conjoint and direct pricing studies.
• Strong communication and presentation skills for senior executives and line management.

Responsibilities

• Determine, support, and execute monetization strategies across ServiceNow’s product portfolio.
• Drive pricing and packaging prioritization across Business Units.
• Collaborate across product, GTM, and operations to align pricing strategy with the roadmap.
• Prepare product leaders for Pricing Committee approvals with robust pricing proposals.
• Provide monetization inputs into 3-year strategic plans ensuring alignment with product strategy.
• Lead pricing analytics and insights from data and market analyses.
• Lead customer/market studies on feature value, packaging, and pricing.
• Transform insights into actionable recommendations and communicate to stakeholders and senior leadership.

Skills

AI integration

Pricing strategy

Enterprise technology

Data analysis

Pricing research

Executive communication

Job description

ServiceNow is seeking a Monetization Strategy Director to guide pricing, packaging, and monetization initiatives across its CRM and Industry Workflow portfolio. You will partner with product, GTM, and operations to align pricing with strategic roadmaps and present robust proposals to leadership.

The role emphasizes AI integration in monetization, cross-functional leadership, and data-driven decision making, with competitive compensation and health benefits in the San Diego area.