Senior AI/ML Platform Ops Engineer - Remote

CSAA; Nevada (IA); Remote; USD 105,000 - 141,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Software Engineer III focused on AI/ML Platform Operations. The role emphasizes reliability, governance, and observability of enterprise AI workloads, working across Palantir Foundry, AWS Bedrock, and SageMaker in a remote-capable setup.

The candidate will lead MLOps initiatives, automate pipelines, and ensure scalable, secure AI platforms while collaborating with data engineering, security, and product teams across the organization.

Qualifications

• 3+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related technical disciplines.
• Bachelor's degree in Computer Science, Engineering, IT, or related field, or equivalent practical experience.
• Experience supporting production cloud-based applications and services in AWS environments.
• Strong experience with software engineering and automation using Python, Java, JavaScript/TypeScript, or Node.js.
• Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, GitHub Actions, or equivalent.
• Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
• Experience building and maintaining operational monitoring, observability, and alerting solutions.
• Strong troubleshooting, incident response, and root cause analysis skills.
• Excellent communication, collaboration, and technical leadership capabilities.

Responsibilities

• Provide technical leadership for AI/ML platforms including Palantir, AWS Bedrock, SageMaker, and related cloud-native technologies.
• Ensure platform reliability, scalability, performance, security, and operational readiness for production AI workloads.
• Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and Generative AI services.
• Establish operational standards, support models, SLOs, and platform governance practices.
• Design and implement automation, monitoring, observability, and operational tooling to improve platform reliability and efficiency.
• Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks.
• Enhance CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes.
• Implement best practices for MLOps, model monitoring, model lifecycle management, and AI governance.
• Serve as a senior escalation point for complex production issues involving AI platforms and cloud infrastructure.
• Lead root cause analysis efforts and drive corrective actions to improve platform stability.

Skills

Python

Java

JavaScript/TypeScript

Node.js

CI/CD

AWS

MLOps

Observability

SRE

Technical leadership

Education

Bachelor's degree in Computer Science or related field

Tools

Palantir Foundry

AWS Bedrock

SageMaker

Datadog

Grafana

Terraform

Kubernetes

Job description

CSAA Insurance Group (CSAA IG) is seeking a Software Engineer III focused on AI/ML Platform Operations. The role emphasizes reliability, governance, and observability of enterprise AI workloads, working across Palantir Foundry, AWS Bedrock, and SageMaker in a remote-capable setup.

The candidate will lead MLOps initiatives, automate pipelines, and ensure scalable, secure AI platforms while collaborating with data engineering, security, and product teams across the organization.