Senior AI/ML Platform Ops Engineer - Remote

CSAA; Virginia (IL); Remote; USD 105,000 - 141,000; Full time

Job summary

CSAA Insurance Group is hiring a Software Engineer III for AI/ML Platform Operations, remote across the United States (excluding Hawaii and Alaska). The role focuses on reliability, governance, automation, and observability of enterprise AI platforms like Palantir Foundry and SageMaker.

The position necessitates strong cloud engineering skills, MLOps expertise, and leadership to drive platform readiness and continuous improvement.

Qualifications

• 3+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related technical disciplines.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience supporting production cloud-based applications and services in AWS environments.
• Strong experience with software engineering and automation using languages such as Python, Java, JavaScript/TypeScript, or Node.js.
• Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, GitHub Actions, or equivalent.
• Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
• Experience building and maintaining operational monitoring, observability, and alerting solutions.
• Strong troubleshooting, incident response, and root cause analysis skills.
• Excellent communication, collaboration, and technical leadership capabilities.

Responsibilities

• Provide technical leadership for AI/ML platforms including Palantir Foundry, AWS Bedrock, SageMaker, and related cloud-native technologies.
• Ensure platform reliability, scalability, performance, security, and operational readiness for production AI workloads.
• Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and Generative AI services.
• Establish operational standards, support models, service-level objectives (SLOs), and platform governance practices.
• Design and implement automation, monitoring, observability, and operational tooling to improve platform reliability and efficiency.
• Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks.
• Enhance CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes.
• Implement best practices for MLOps, model monitoring, model lifecycle management, and AI operational governance.
• Serve as a senior escalation point for complex production issues involving AI platforms, machine learning workloads, cloud infrastructure, and data integrations.
• Lead root cause analysis efforts and drive corrective and preventive actions to improve platform stability.
• Solve performance, availability, deployment, and integration issues across AI and data ecosystems.
• Partner with engineering and business teams to rapidly restore service and minimize operational risk.
• Provide mentorship, technical guidance, and operational expertise to engineers and platform teams.
• Influence platform strategy, architecture decisions, operational processes, and technology adoption.
• Collaborate with team members to align platform capabilities with business priorities and AI adoption goals.
• Communicate complex technical concepts effectively to both technical and non-technical audiences.
• Remain current with advancements in AI/ML, Generative AI, cloud technologies, platform engineering, and reliability practices.
• Identify opportunities to improve operational efficiency, governance, security, and developer experience.
• Champion modern engineering practices including automation, observability, DevOps, Site Reliability Engineering (SRE), and AI Operations (AIOps).

Skills

Python

Java

JavaScript/TypeScript

Node.js

AWS

CI/CD

Observability

SRE

Leadership

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Palantir Foundry

AWS Bedrock

SageMaker

Jenkins

GitHub Actions

Datadog

Job description

CSAA Insurance Group is hiring a Software Engineer III for AI/ML Platform Operations, remote across the United States (excluding Hawaii and Alaska). The role focuses on reliability, governance, automation, and observability of enterprise AI platforms like Palantir Foundry and SageMaker.

The position necessitates strong cloud engineering skills, MLOps expertise, and leadership to drive platform readiness and continuous improvement.