Senior AI-First Service Product Leader

JPMorgan Chase & Co.; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Service Assist Product Manager to lead AI-first product strategy across business and technology teams.

You will drive end-to-end execution, partner with Engineering, Design, and Data Science, and align with Risk & Controls to achieve measurable client, operational, and risk outcomes. You will champion an AI-enabled product vision, define OKRs, and manage the backlog in an agile cadence, prioritizing high-value AI use cases and ensuring responsible deployment across

Qualifications

• Proven, hands-on product management experience with agile practices—roadmaps, backlogs, prioritization.
• Ability to translate AI/ML concepts into concrete product features and outcomes.
• Strong data literacy to interpret metrics and drive decisions.
• Excellent written and verbal communication for diverse stakeholders.

Responsibilities

• Define and maintain the Service Assist product vision, strategy, and roadmap.
• Champion an AI-first approach with high-value use cases for generative AI and RAG.
• Lead transformation, drive user adoption, and ensure operational readiness.
• Collaborate with Engineering, Design, Data Science, Risk & Controls for delivery.
• Own the product backlog and govern execution with agile cadence.
• Define OKRs and success metrics; use experiments to improve results.
• Establish AI evaluation frameworks, guardrails, and responsible-AI compliance.
• Translate complex AI concepts into clear narratives for leadership and teams.

Skills

Product Mgmt

Agile

AI/ML concepts

Data literacy

Stakeholder comms

Cross-functional

LLM platforms

Job description

JPMorgan Chase & Co. seeks a Service Assist Product Manager to lead AI-first product strategy across business and technology teams.

You will drive end-to-end execution, partner with Engineering, Design, and Data Science, and align with Risk & Controls to achieve measurable client, operational, and risk outcomes. You will champion an AI-enabled product vision, define OKRs, and manage the backlog in an agile cadence, prioritizing high-value AI use cases and ensuring responsible deployment across