Senior AI-First Customer Success Manager (Remote)

Bask Health; United States; On-site; USD 70,000 - 120,000; Full time

Job summary

Bask Health is seeking a Customer Success professional to own the full lifecycle of customer accounts, from onboarding to renewals, in a remote role. You will partner with stakeholders to drive user adoption, analyze engagement metrics, and deliver demos that showcase Bask’s platform value.

This is a fast-paced startup environment requiring high initiative and collaboration. Ideal candidates bring 5+ years in Customer Success or related fields, plus strong communication skills and a data-driven

Qualifications

• 5+ years of experience in Customer Success, Client Services, or Customer Success

Responsibilities

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall

Skills

Customer Success

E-commerce

Creative problem solving

Independent

Excellent communication

Project management

Job description

Bask Health is seeking a Customer Success professional to own the full lifecycle of customer accounts, from onboarding to renewals, in a remote role. You will partner with stakeholders to drive user adoption, analyze engagement metrics, and deliver demos that showcase Bask’s platform value.

This is a fast-paced startup environment requiring high initiative and collaboration. Ideal candidates bring 5+ years in Customer Success or related fields, plus strong communication skills and a data-driven