AI-Driven Customer Success Manager - Remote/NYC

Findigs; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity package

Job summary

Findigs is seeking a Customer Success Manager to own post-sale relationships for a portfolio of accounts in NYC. You will drive platform adoption, demonstrate ongoing value, and build durable relationships with high-touch service and AI-enabled scalable processes.

You should stay organized, take initiative, and manage multiple accounts independently in a fast-growing startup. NYC-based with remote options on the East/West Coast.

Qualifications

• 3+ years in a customer-facing role in a B2B SaaS environment.
• Exceptional written and verbal communication with senior stakeholders.
• Strong AI proficiency and ability to build simple automations.
• Experience with CRMs (Salesforce/HubSpot) and customer support tools.
• Strong problem-solving skills and portfolio management capability.
• Comfort operating in a fast-paced startup.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of clients.
• Drive platform adoption and demonstrate ongoing value.
• Lead quarterly business reviews with client stakeholders.
• Monitor account health and product usage with dashboards and alerts.
• Build multi-threaded relationships across accounts and connect outcomes to KPIs.
• Collaborate with CS, Product, Engineering and Sales on strategy.
• Capture client feedback and feed it into product loops.
• Contribute to CS playbooks and scalable processes.

Skills

Customer success mindset

Strong communication

Technical aptitude

AI proficiency

CRM expertise

Problem solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

Zendesk

Intercom

Jira

Job description

Findigs is seeking a Customer Success Manager to own post-sale relationships for a portfolio of accounts in NYC. You will drive platform adoption, demonstrate ongoing value, and build durable relationships with high-touch service and AI-enabled scalable processes.

You should stay organized, take initiative, and manage multiple accounts independently in a fast-growing startup. NYC-based with remote options on the East/West Coast.