AI-Driven E-commerce Customer Success Lead

EcommerceRecruiter.com; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Bask Health is a telehealth platform seeking a Customer Success leader to own the full lifecycle, from onboarding to renewal, building strong relationships and driving adoption across customers and partners.

In this fast-paced startup, you will apply AI-first approaches, draft communications with LLMs, validate outputs with patients and providers, and craft scalable workflows. 5+ years in SaaS CS and ecommerce experience are required.

Qualifications

• 5+ years of experience in Customer Success, SaaS.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.

Responsibilities

• Work AI-first: draft communications, structure problems, and think through customer needs.
• Apply judgment to refine the output and make it human.
• Validate with real customers and iterate: test approaches with real patients, providers, and partners.
• Make automation legible and trustworthy: explain Bask's platform actions to customers.
• Communicate clearly to build trust while keeping the experience simple.
• Share AI-native workflows: document prompts and processes across the CS team.

Skills

Customer Success

E-commerce

Communication

Problem Solving

Independent

Job description

Bask Health is a telehealth platform seeking a Customer Success leader to own the full lifecycle, from onboarding to renewal, building strong relationships and driving adoption across customers and partners.

In this fast-paced startup, you will apply AI-first approaches, draft communications with LLMs, validate outputs with patients and providers, and craft scalable workflows. 5+ years in SaaS CS and ecommerce experience are required.