Remote Enterprise Customer Success Manager - Health AI

Infinitus Systems; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work (SF office)

Competitive salary, equity, and 401(k)

Wellness stipend & great benefits

Generous PTO & parental leave

Bi-annual offsites

Job summary

Infinitus Systems is seeking a seasoned Customer Success professional to own enterprise accounts from onboarding through renewal and expansion across healthcare clients. You will drive customer health, monitor usage, conduct QBRs, and identify growth opportunities in collaboration with Sales and Product teams.

The role requires 5+ years in health tech customer success or related fields, strong communication, and a proven ability to manage multi-stakeholder accounts, align technical workflows

Qualifications

• 5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields. Added plus is someone who has worked with Pharmaceutical Manufacturers
• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion
• Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders
• Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts)
• Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams
• Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value
• Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities
• Experience with CRM/CS tools and account hygiene (e.g. data tracking, billing/invoice accuracy, renewal management, usage metrics)
• Ability to manage multiple accounts concurrently and prioritize across tasks, while remaining detail-oriented
• This role is open to remote locations outside of SFC

Responsibilities

• Own enterprise accounts end-to-end: onboarding through renewal and expansion, across the full customer lifecycle
• Drive ongoing customer health and success: regular check-ins, usage/outcomes monitoring, QBRs, proactive outreach
• Identify and convert growth/expansion opportunities: map needs, identify new use cases, partner with Sales to grow adoption
• Support implementation and adoption: work with Enablement on integrations, workflow design, launches, and user training
• Collaborate cross-functionally: partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks and coordinate expansions
• Maintain strong account operations and hygiene: CRM records, communications, issue resolution, renewal tracking, billing checks
• Advocate for the customer: collect feedback, surface ideas, inform product roadmaps
• Build and deepen relationships across stakeholders: from end-users to executives to drive enterprise-level engagement

Skills

Customer success

Account management

Communication

CRM tools

Job description

Infinitus Systems is seeking a seasoned Customer Success professional to own enterprise accounts from onboarding through renewal and expansion across healthcare clients. You will drive customer health, monitor usage, conduct QBRs, and identify growth opportunities in collaboration with Sales and Product teams.

The role requires 5+ years in health tech customer success or related fields, strong communication, and a proven ability to manage multi-stakeholder accounts, align technical workflows