AI-First Customer Success Manager (Remote)

UpKeep; Los Angeles (CA); Hybrid; USD 75,000 - 82,500; Full time

Benefits offered by this job

Equity

Competitive compensation

Health benefits

Remote-friendly

Job summary

UpKeep is seeking a Customer Success Manager to manage a portfolio of high-touch accounts within a growing SaaS platform. You will drive product adoption, maximize customer value, and proactively mitigate churn while exploring expansion opportunities.

As customer advocate, you will coordinate with cross-functional teams to deliver exceptional experiences and measurable revenue outcomes. This role supports a remote-first model with a Los Angeles HQ focal point, travel up to quarterly onsite

Qualifications

• 2+ years experience in a customer-facing customer success or account management role.
• Experience with Salesforce.
• Experience with a cloud-based or SaaS company.
• Bachelor's degree or equivalent.

Responsibilities

• Manage a dedicated book of business within a high-touch engagement model.
• Build strong, trusted customer relationships through recurring meetings and ongoing communication.
• Multi-thread engagements with stakeholders to ensure continuity and long-term partnership.
• Act as a trusted product advisor to maximize long-term customer value.
• Share best practices related to user adoption and maintenance workflows.
• Deliver value-driven engagements such as adoption check-ins and quarterly business reviews.
• Drive customer engagement across email, phone, video, webinars, and onsite visits as needed.
• Conduct proactive outreach to at-risk accounts to assess needs and health.

Skills

Customer success

Account management

Salesforce

Communication

Time management

Education

Bachelor's degree or higher

Tools

Salesforce

Job description

UpKeep is seeking a Customer Success Manager to manage a portfolio of high-touch accounts within a growing SaaS platform. You will drive product adoption, maximize customer value, and proactively mitigate churn while exploring expansion opportunities.

As customer advocate, you will coordinate with cross-functional teams to deliver exceptional experiences and measurable revenue outcomes. This role supports a remote-first model with a Los Angeles HQ focal point, travel up to quarterly onsite