Senior AI Engineering Manager — Scale AI-Driven Experiences

Iterable; Chicago (IL); On-site; USD 190,000 - 290,000; Full time

Benefits offered by this job

Competitive salaries, meaningful stock

Medical, dental, vision, life

Equity

Parental leave

Flexible PTO

Professional development

Pre-tax commuter benefits

Complete laptop workstation

Job summary

Iterable is a leading AI-powered customer engagement platform with global offices and remote employees. We are seeking a Senior Engineering Manager to lead frontend, backend, and applied engineering teams building agentic experiences and AI-enabled features at scale for enterprise customers.

You will provide strategic direction, set architectural standards, and partner with Product, Design, and Data Science to deliver high-impact, scalable product surfaces, while fostering an inclusive,

Qualifications

• 8+ years of hands-on software development experience.
• 5+ years of experience managing, scaling, and leading software engineering teams.
• Experience leading teams that integrate AI or ML-powered capabilities into production systems.

Responsibilities

• Lead and scale multiple engineering teams (or a large, multi-disciplinary pod) building agentic and AI-enabled product experiences.
• Act as a strategic partner to Product, Design, and Data Science leadership to define the technical roadmap, prioritize initiatives, and translate AI capabilities into scalable, user-facing experiences.
• Drive the overarching technical architecture and design of agent workflows, orchestration logic, and application integrations.
• Establish the standards to ensure AI-powered features are reliable, observable, secure, and ready for enterprise-scale production use.
• Spearhead execution across complex, cross-functional initiatives, balancing short-term product delivery with sustainable, long-term technical direction.
• Champion and elevate strong engineering practices around code quality, system resilience, testing, and iterative delivery across the broader engineering organization.
• Coach, mentor, and sponsor senior engineers, technical leads, and potentially other engineering managers, actively supporting their career growth and ensuring a healthy, inclusive team culture.
• Collaborate strategically with principal engineers, data teams, and platform architecture groups to align on system interfaces, resolve organizational dependencies, and achieve shared business goals.
• Drive hiring, headcount planning, and onboarding strategies as the AI engineering organization scales.

Skills

8+ years software development

5+ years engineering management

SaaS systems scaling

AI/ML integration experience

Executive communication

Education

Bachelor's degree in Computer Science or related field

Tools

Mastra

LangChain

Job description

Iterable is a leading AI-powered customer engagement platform with global offices and remote employees. We are seeking a Senior Engineering Manager to lead frontend, backend, and applied engineering teams building agentic experiences and AI-enabled features at scale for enterprise customers.

You will provide strategic direction, set architectural standards, and partner with Product, Design, and Data Science to deliver high-impact, scalable product surfaces, while fostering an inclusive,