Senior AI-Enabled Process Analyst

UKG Inc.; Topeka (KS); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG Inc. is seeking a Business Process Analyst to map complex processes and identify opportunities where artificial intelligence can add value.

You will own analysis work from journey mapping to future-state concepts, partnering with delivery teams to translate priorities into actionable requirements. You will design AI-enabled workflows, define when automation is appropriate, establish safeguards, and measure outcomes while coordinating with product and delivery teams to define use cases,

Qualifications

• 2–3 years of hands‑on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end‑to‑end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future‑state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.

Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated artificial intelligence agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for artificial intelligence-enabled processes.
• Shape future-state concepts into solution ideas and minimum viable product (MVP) scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for artificial intelligence-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Business process analysis

Process improvement

Stakeholder interviews

Process mapping

Communication

Tools

Power BI

SQL

Visio

Job description

UKG Inc. is seeking a Business Process Analyst to map complex processes and identify opportunities where artificial intelligence can add value.

You will own analysis work from journey mapping to future-state concepts, partnering with delivery teams to translate priorities into actionable requirements. You will design AI-enabled workflows, define when automation is appropriate, establish safeguards, and measure outcomes while coordinating with product and delivery teams to define use cases,