Senior AI-Driven Process Analyst

UKG Inc.; Honolulu (HI); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes, identify AI-enabled improvement opportunities, and partner with delivery teams to implement practical changes. You will define requirements, validate solutions, measure results, and translate priorities into actionable changes.

The role emphasizes collaboration with executives, process owners, and technology teams. The candidate will own analysis work from journey maps to MVP scope, ensuring governance and guardrails for

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design, including business context, data quality, autonomy, and safeguards.
• Strong written and verbal communication skills, including presenting concise, decision-ready analysis to stakeholders and executives.

Responsibilities

• Define process challenges, target outcomes, and hypotheses for where AI can create value.
• Interview stakeholders and analyze process data to identify breakdowns and opportunities.
• Map current-state and future-state journeys with roles, decisions, systems, data and controls.
• Design AI agents that combine signals with context to prioritize actions.
• Determine when agents can act autonomously vs. when human review is needed.
• Establish safeguards and governance for AI-enabled processes.
• Shape future-state concepts into MVP scope and solution ideas.
• Work with product and delivery teams to define use cases, stories, and acceptance criteria.
• Define baselines, measures, and guardrails for AI-enabled workflows.
• Monitor performance, feedback, exceptions, and interventions for improvements.
• Support prototypes, UAT, and iterative refinement.
• Facilitate sessions to align on ownership, decisions, risks, and dependencies.

Skills

Process analysis

Journey mapping

Stakeholder interviews

AI-enabled processes

Communication skills

Cross-functional collaboration

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

Tableau

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes, identify AI-enabled improvement opportunities, and partner with delivery teams to implement practical changes. You will define requirements, validate solutions, measure results, and translate priorities into actionable changes.

The role emphasizes collaboration with executives, process owners, and technology teams. The candidate will own analysis work from journey maps to MVP scope, ensuring governance and guardrails for