Senior AI-Enabled Business Process Analyst

UKG Inc.; Boise (ID); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG Inc. is seeking a Business Process Analyst to map complex processes, understand signals and handoffs, and identify opportunities for improvement.

You will help design AI-enabled workflows that balance automation with human oversight, and own analysis from journey maps to actionable recommendations. You will define requirements with delivery teams, measure outcomes, and translate priorities into practical changes.

Qualifications

• 2–3 years of hands-on business process analysis in an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to artificial intelligence-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.

Responsibilities

• Define process challenges, outcomes, and hypotheses for AI value with executive leaders and business teams.
• Interview and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated AI agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for AI-enabled processes.
• Shape future-state concepts into solution ideas and MVP scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for AI-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Skills

Business process analysis

Process improvement

Stakeholder interviews

End-to-end mapping

Future-state design

Prototyping & UAT

Communication

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

Tableau

SQL

Job description

UKG Inc. is seeking a Business Process Analyst to map complex processes, understand signals and handoffs, and identify opportunities for improvement.

You will help design AI-enabled workflows that balance automation with human oversight, and own analysis from journey maps to actionable recommendations. You will define requirements with delivery teams, measure outcomes, and translate priorities into practical changes.