Senior AI-Enabled Process Analyst

UKG Inc.; Juneau (AK); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG Inc. seeks a Business Process Analyst to map complex processes, design AI-enabled workflows, and partner with delivery teams to translate enterprise priorities into practical change. You will balance autonomy with human oversight while defining requirements and measurable outcomes.

You will leverage process analysis, journey design, and data-informed decisions to improve operations, lead UAT and adoption, and influence AI-driven enhancements across a global organization.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes and link recommendations to outcomes.
• Experience supporting use cases, user stories, and acceptance criteria with product or delivery teams.

Responsibilities

• Partner with executive leaders and business teams to define process challenges and outcomes.
• Conduct interviews and analyze data to identify breakdowns and opportunities.
• Map current and future journeys including roles, decisions, systems, data, and controls.
• Design AI-enabled agents and determine when autonomous action is appropriate.
• Define MVP scope and guardrails for AI-enabled workflows.
• Collaborate with product and delivery teams to define use cases, acceptance criteria, and requirements.
• Monitor performance, feedback, and exceptions to identify improvements.
• Support prototyping, UAT, and adoption across the organization.

Skills

Process analysis

Process improvement

Stakeholder interviews

User stories

Acceptance criteria

Communication

Cross-functional collaboration

Tools

Power BI

Tableau

SQL

Visio

Lucidchart

Miro

Job description

UKG Inc. seeks a Business Process Analyst to map complex processes, design AI-enabled workflows, and partner with delivery teams to translate enterprise priorities into practical change. You will balance autonomy with human oversight while defining requirements and measurable outcomes.

You will leverage process analysis, journey design, and data-informed decisions to improve operations, lead UAT and adoption, and influence AI-driven enhancements across a global organization.