Senior AI-Driven Process Optimization Analyst

UKG Inc.; Salt Lake City (UT); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Performance bonus

Restricted stock units

Benefits

Job summary

UKG is seeking a Business Process Analyst to map complex processes, analyze signals, and identify AI-enabled improvement opportunities. You will own scoped analyses and partner with delivery teams to craft future-state concepts and measurable outcomes.

You will help define requirements, validate solutions, and translate priorities into practical change, delivering value through MVP scope and governance.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement.
• Experience mapping end-to-end processes and documenting roles, decisions, and data.
• Experience facilitating stakeholder interviews and presenting findings.
• Ability to design future-state processes and contribute to MVP scope.
• Strong written and verbal communication skills with executive stakeholders.

Responsibilities

• Partner with executives and business teams to define process challenges and AI value.
• Conduct interviews and analyze data to identify root causes and opportunities.
• Map current and future journeys including roles, decisions, and controls.
• Define when agents can act autonomously vs. when human review is required.
• Shape future-state concepts into MVP scope and use cases with delivery teams.
• Monitor performance and enable adoption through prototyping and UAT.

Skills

Process analysis

Process improvement

Stakeholder interviews

User story definition

Decision analysis

Communication

Tools

Power BI

Tableau

SQL

Visio

Miro

Lucidchart

Job description

UKG is seeking a Business Process Analyst to map complex processes, analyze signals, and identify AI-enabled improvement opportunities. You will own scoped analyses and partner with delivery teams to craft future-state concepts and measurable outcomes.

You will help define requirements, validate solutions, and translate priorities into practical change, delivering value through MVP scope and governance.