Senior AI-Driven Business Process Analyst

UKG Inc.; Madison (WI); On-site; USD 84,000 - 119,000; Full time

Job summary

UKG is seeking a Business Process Analyst to map complex processes, understand signals and handoffs, and identify opportunities for AI-enabled improvements. You will own analysis from journey maps to MVP scope, define requirements, validate solutions, measure results, and collaborate with product and delivery teams.

The role emphasizes stakeholder interviews, process design, and governance to deliver measurable business outcomes within UKG's Workforce Operating Platform.

Qualifications

• 2–3 years hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes and tie recommendations to outcomes.
• Experience collaborating with product or delivery teams on use cases and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, or UAT.
• Ability to apply sound judgment to AI-enabled process design including autonomy and safeguards.
• Strong written and verbal communication for presenting to stakeholders and leaders.

Responsibilities

• Partner with executives and business teams to define process challenges and AI opportunities.
• Conduct interviews and analyze data to identify breakdowns and opportunities for improvement.
• Map current and future state journeys including roles, decisions, and data flows.
• Design AI agents that balance automation with human oversight.
• Define when agents act autonomously and when human review is needed.
• Establish governance, safeguards, and exception paths for AI-enabled processes.
• Shape future-state concepts into MVP scope and solution ideas.
• Partner with product and delivery teams to define use cases, stories, and acceptance criteria.
• Define baselines, outcomes, and guardrails for AI workflows.
• Monitor performance, gather feedback, and drive iterative improvements.
• Support prototypes, UAT, and adoption activities.
• Facilitate working sessions to align on ownership, risks, and dependencies.

Skills

Business process analysis

Process improvement

Stakeholder interviews

Communication

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

SQL

Job description

UKG is seeking a Business Process Analyst to map complex processes, understand signals and handoffs, and identify opportunities for AI-enabled improvements. You will own analysis from journey maps to MVP scope, define requirements, validate solutions, measure results, and collaborate with product and delivery teams.

The role emphasizes stakeholder interviews, process design, and governance to deliver measurable business outcomes within UKG's Workforce Operating Platform.