Senior AI-Driven Customer Success Manager

MintMCP; San Francisco (CA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Direct access to CEO

Health benefits

Job summary

MintMCP seeks its first dedicated post-sales hire to own the customer journey from contract signing through renewal and expansion. You will lead onboarding, define a mutual delivery plan, and ensure live product adoption with ongoing health checks.

You will oversee check-ins, business reviews, and escalation with the founders when needed, while advocating for customers and driving expansion across teams. This role is in person with travel.

Qualifications

• Exceptional with customers and able to keep rollout on track.
• End-to-end relationship ownership in customer success or account roles.
• Able to plan and drive outcomes across multiple teams.

Responsibilities

• Own the customer post-sale journey from signature to renewal.
• Lead onboarding, define success, and ensure live product adoption.
• Track health, run reviews, and escalate with founders when needed.
• Drive expansions and coordinate with sales and product.

Skills

Customer empathy

Account management

Stakeholder alignment

SaaS onboarding

Job description

MintMCP seeks its first dedicated post-sales hire to own the customer journey from contract signing through renewal and expansion. You will lead onboarding, define a mutual delivery plan, and ensure live product adoption with ongoing health checks.

You will oversee check-ins, business reviews, and escalation with the founders when needed, while advocating for customers and driving expansion across teams. This role is in person with travel.