AI-First Customer Success Manager (Hybrid)

Allmoxy; Ogden (UT); Hybrid; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Flexible remote / hybrid work

PTO + company holidays

Job summary

Allmoxy is seeking a Customer Success Manager to own a portfolio of accounts from onboarding through renewal in a hybrid, full-time role. You’ll guide new customers through setup and drive fast time-to-value while leveraging AI tools to monitor health and flag risks early.

You’ll track renewal dates and account health, pursue expansion opportunities, and relay product feedback to Product and Engineering. This is a hands-on role in a small, AI-driven company where owners ship results.

Qualifications

• 2+ years in customer success, account management, or implementation in a B2B SaaS setting.
• Comfortable using AI tools (Claude, ChatGPT, or similar) daily.
• Strong written and verbal communication.
• Organized and self-directed; able to manage a full portfolio.
• Willing to wear multiple hats in a small company.

Responsibilities

• Own a portfolio of accounts from onboarding through renewal.
• Guide new customers through setup and drive time-to-value.
• Use AI tools to monitor customer health and flag risk early.
• Track renewal dates and account health, and act proactively.
• Spot expansion opportunities and hand leads to Sales.
• Log and elevate product feedback to Product and Engineering.
• Build trusted relationships with shop owners and production managers.

Skills

Customer Success

Account Management

B2B SaaS

AI Tools Proficiency

Communication

Organization

Tools

ERP

MRP

HubSpot or similar

Job description

Allmoxy is seeking a Customer Success Manager to own a portfolio of accounts from onboarding through renewal in a hybrid, full-time role. You’ll guide new customers through setup and drive fast time-to-value while leveraging AI tools to monitor health and flag risks early.

You’ll track renewal dates and account health, pursue expansion opportunities, and relay product feedback to Product and Engineering. This is a hands-on role in a small, AI-driven company where owners ship results.