AI-Driven Business Process Analyst

UKG Inc.; Austin (TX); On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Performance bonus

Restricted Stock Units (RSUs)

Benefits

Job summary

UKG is seeking a Business Process Analyst to map complex processes, design AI-enabled workflows, and partner with delivery teams to translate enterprise priorities into actionable changes. You will define requirements, validate solutions, measure outcomes, and ensure governance across autonomous and human-reviewed steps.

You will own end-to-end analysis from journey maps to MVP scope, working with executives and product teams to prioritize next-best actions and drive measurable business results.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to AI-enabled process design, including business context, data quality, appropriate autonomy, safeguards.
• Strong written and verbal communication skills, including presenting decision-ready analysis to stakeholders.

Responsibilities

• Define process challenges and target outcomes with executive leaders and business teams.
• Analyze process data and experience insights to identify breakdowns and opportunities for improvement.
• Map current-state and future-state journeys including roles, decisions, systems, data, and controls.
• Design coordinated AI agents that balance internal/external signals with business context.
• Define when agents can act autonomously vs. when human review is required.
• Establish safeguards, governance, and exception paths for AI-enabled processes.
• Shape future-state concepts into MVP scope and solution ideas.
• Collaborate with product and delivery teams to define use cases, user stories, and acceptance criteria.
• Define baselines, outcomes, and guardrails for AI-enabled workflows.
• Monitor performance, collect feedback, and drive iterative improvements.
• Support prototypes, UAT, and change adoption across teams.
• Lead sessions with leaders to align on ownership, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress toward measurable outcomes.

Skills

Process analysis

Process improvement

Stakeholder interviews

Process mapping

Future-state design

Requirements gathering

Communication

Data-informed decisions

Cross-functional collaboration

AI awareness

Tools

BPMN

Visio

Miro

Lucidchart

Power BI

SQL

Tableau

Job description

UKG is seeking a Business Process Analyst to map complex processes, design AI-enabled workflows, and partner with delivery teams to translate enterprise priorities into actionable changes. You will define requirements, validate solutions, measure outcomes, and ensure governance across autonomous and human-reviewed steps.

You will own end-to-end analysis from journey maps to MVP scope, working with executives and product teams to prioritize next-best actions and drive measurable business results.