Senior AI-Driven Automation Consultant

salesforce.com, inc.; San Francisco (CA); On-site; USD 117,000 - 224,000; Full time

Job summary

Salesforce is seeking a Forward Deployed Consultant / Senior Consultant to design, implement, and optimize automated business processes using Agentforce platform capabilities. You will own roadmaps, drive feature lifecycles, and partner with AI agents, engineering, and design to transform workflows into scalable, automated solutions.

You will translate business requirements into PRDs and user stories, manage backlogs, and deliver with Agile methodologies while collaborating with global teams to

Qualifications

• 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
• Experience building external-facing products in enterprise B2B SaaS environments.
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies.
• Proven experience translating business requirements into structured automated workflows or solutions.
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences.
• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success.
• Rigor and consistency in managing product backlogs and executing delivery.

Responsibilities

• Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs.
• Own the feature lifecycle for specific components from discovery through launch and iteration.
• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows.
• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions.
• Build solution blueprints and workflow automations using current platform features.
• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions.
• Translate high-level goals into PRDs, user stories, and technical acceptance criteria; manage the backlog and sprints.
• Document solution architecture, demonstrations, and implementation guidelines.
• Conduct user interviews and quantitative analysis to understand customer pain points and identify opportunities.
• Collaborate with Engineering and Design to ensure feasibility and intuitive user experiences.
• Provide structured feedback to Product Managers regarding feature gaps and scalability needs.

Skills

PM & Process Automation

Enterprise B2B SaaS

Workflow mapping & process modeling

Automation tools & low/no-code

Excellent communication

Cross-functional collaboration

Backlog management

Education

Related technical degree

Tools

Salesforce APIs

Low/No-code platforms

AI prompting tools

Job description

Salesforce is seeking a Forward Deployed Consultant / Senior Consultant to design, implement, and optimize automated business processes using Agentforce platform capabilities. You will own roadmaps, drive feature lifecycles, and partner with AI agents, engineering, and design to transform workflows into scalable, automated solutions.

You will translate business requirements into PRDs and user stories, manage backlogs, and deliver with Agile methodologies while collaborating with global teams to