Senior AI Automation Consultant

salesforce.com, inc.

New York (NY)

On-site

USD 117,000 - 246,000

Full time

4 days ago

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Job summary

Salesforce is seeking a Forward Deployed Consultant / Senior Consultant to design, implement, and optimize automated business processes using the Agentforce platform. You will own the roadmap for blueprints, translate requirements into PRDs and user stories, and collaborate with AI agents, engineering, and design to deliver enterprise-grade solutions.

You will drive automation opportunities across customer workflows, manage backlogs using Agile, and partner with customer-facing teams to ensure

Qualifications

3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
Experience building external-facing products in enterprise B2B SaaS environments.
Strong understanding of business workflow mapping, process modeling, and process improvement methodologies.
Proven experience translating business requirements into structured automated workflows or solutions.
Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences.
Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success.

Responsibilities

Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs.
Own the feature lifecycle for specific components from discovery through launch and iteration.
Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows.
Partner with customer-facing team leaders to map and analyze customer requirements for new solutions.
Build solution blueprints and workflow automations using current platform features.
Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions.
Validate, test, and iterate blueprints for accuracy, consistency, and performance.
Translate high-level strategic goals and customer requirements into PRDs, user stories, and technical acceptance criteria.
Manage the product backlog, prioritize sprints, and drive delivery using Agile methodologies.
Document solution architecture, demonstrations, and implementation guidelines.
Conduct user interviews and quantitative analysis to understand customer pain points and identify opportunities.
Act as the voice of the customer within the development process.
Partner with Engineering and Design to ensure feasibility and intuitive user experiences.
Provide structured feedback to Product Managers regarding feature gaps and enhancements.
Support rollout and enablement of blueprint solutions across teams and customers.