Senior AI Customer Success Manager

Workday; Frisco (TX); Hybrid; USD 108,000 - 192,000; Full time

Job summary

Workday is seeking a Customer Success Manager in the USA to lead strategic partnerships that maximize value from our AI-enabled platform. You will coordinate Sales, Services, and Product teams to deliver a cohesive customer experience and drive long-term adoption and ROI.

In this role, you will manage executive relationships, guide customers through their AI journey, and monitor consumption while collaborating with internal teams to ensure renewal and expansion.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention.
• 1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption.

Responsibilities

• Strategic Partnership: Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success.
• Cross-Functional Collaboration: Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience across the customer lifecycle.
• Data-Driven Proactive Adoption & Innovation: Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.
• Relationship Management & Executive Presence: Build deep, trust-based relationships with executive stakeholders, serving as their voice to advocate for their strategic needs.
• Complex Problem Solving & Escalation Management: Navigate complex challenges with critical thinking and resource coordination to restore alignment and satisfaction.

Skills

Executive presence

Verbal communication

Written communication

Travel up to 30%

Education

Bachelor degree or equivalent work experience; Business or technical degree preferred

Job description

Workday is seeking a Customer Success Manager in the USA to lead strategic partnerships that maximize value from our AI-enabled platform. You will coordinate Sales, Services, and Product teams to deliver a cohesive customer experience and drive long-term adoption and ROI.

In this role, you will manage executive relationships, guide customers through their AI journey, and monitor consumption while collaborating with internal teams to ensure renewal and expansion.