Senior AI-Driven Customer Success Lead

Workday, Inc.; Atlanta (GA); Hybrid; USD 114,000 - 171,000; Full time

Job summary

Workday, Inc. is seeking a Customer Success Manager to serve as the primary advocate for customers, bridging internal teams to drive maximum value from the Workday system.

You will guide clients on their AI journey, monitor consumption, and foster long-term ROI in a changing landscape. We value candidates who can thrive in ambiguity, manage complex solutions, and build deep executive relationships across the CHRO, CFO, CIO, and other stakeholders while supporting a flexible, hybrid work model

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting.
• 1+ year of experience with AI go-to-market strategies and consumption.
• Demonstrates ability to navigate ambiguity and cultivate executive relationships.
• Excellent verbal and written communication skills and strong organizational abilities.
• Bachelor degree or equivalent; business or technical degree preferred.

Responsibilities

• Strategic Partnership: Align Workday solutions with customer goals to drive value and retention.
• Cross-Functional Collaboration: Lead Sales, Services, and Product teams across the lifecycle.
• Data-Driven Proactive Adoption & Innovation: Use insights to foster feature adoption and ongoing innovation.
• Relationship Management & Executive Presence: Build trust with CHRO, CFO, CIO and other stakeholders.
• Complex Problem Solving & Escalation Management: Navigate issues with coordinated resources to restore alignment.

Skills

Enterprise software

Executive relationships

Strategic partnerships

Ambiguity navigation

Cross-functional leadership

Education

Bachelor's degree or equivalent

Job description

Workday, Inc. is seeking a Customer Success Manager to serve as the primary advocate for customers, bridging internal teams to drive maximum value from the Workday system.

You will guide clients on their AI journey, monitor consumption, and foster long-term ROI in a changing landscape. We value candidates who can thrive in ambiguity, manage complex solutions, and build deep executive relationships across the CHRO, CFO, CIO, and other stakeholders while supporting a flexible, hybrid work model