Senior AI Customer Success Leader

Workday; Austin (TX); Hybrid; USD 108,000 - 192,000; Full time

Job summary

Workday is seeking a Customer Success Manager to advocate for customers, align internal teams, and maximize value from the foundational Workday platform while guiding clients through their AI journey and evolving needs.

You will monitor consumption, drive ROI, and manage complex enterprise relationships with a focus on long-term adoption and retention. Travel up to 30% may be required.

Qualifications

• 5+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention.
• 1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption.

Responsibilities

• Strategic Partnership: Align Workday solutions with customer business objectives to drive measurable value and long-term success.
• Cross-Functional Collaboration: Orchestrate Sales, Services, Product teams to deliver a cohesive customer experience across the lifecycle.
• Data-Driven Proactive Adoption & Innovation: Use insights to guide customers through their Workday journey, driving feature adoption and innovation.
• Relationship Management & Executive Presence: Build trusted relationships with executive stakeholders and advocate for strategic needs.
• Complex Problem Solving & Escalation Management: Navigate challenges with critical thinking and coordinate resources to restore alignment.

Skills

Customer Success experience

AI go-to-market

Education

Bachelor degree or equivalent

Job description

Workday is seeking a Customer Success Manager to advocate for customers, align internal teams, and maximize value from the foundational Workday platform while guiding clients through their AI journey and evolving needs.

You will monitor consumption, drive ROI, and manage complex enterprise relationships with a focus on long-term adoption and retention. Travel up to 30% may be required.