Enterprise AI Customer Success Manager

Workday, Inc.

New York, Northern (NY, KY)

Hybrid

USD 128,000 - 192,000

Full time

14 days+

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Job summary

Workday, a Fortune 500 leader in AI-powered people, money, and agents management, is seeking a Customer Success Manager in New York City. You will drive adoption and measurable value for Sana Learn across enterprise clients, partnering with HR, IT, and business leaders to align outcomes with business priorities.

You will manage executive reviews, identify expansion opportunities, and shape AI-driven customer success playbooks, leveraging analytics and product telemetry to move from strategy to

Qualifications

4+ years of experience in customer success, consulting, or similar roles in a SaaS environment (prefer experience in L&D or HCM environments).
Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier2 consulting, or similar roles).
Proven ability to drive adoption and measurable customer outcomes.

Responsibilities

Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long‑term value.
Define success plans, KPIs, and measurable outcomes aligned to customer goals.
Monitor customer health using product usage, stakeholder feedback, and renewal signals.
Identify risks early and drive clear mitigation plans.

Skills

Customer success

Consulting

SaaS experience

Enterprise customers

Job description

You will manage executive reviews, identify expansion opportunities, and shape AI-driven customer success playbooks, leveraging analytics and product telemetry to move from strategy to

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