Senior Agile Delivery Coach & Scrum Master

MAXIMUS; Eau Claire (WI); On-site; USD 74,000 - 100,000; Full time

Job summary

Maximus is a global organisation that specialises in providing health and employment services. We are seeking a Scrum Master to enable cross-functional technology delivery squads to deliver value predictably, transparently and sustainably, while maintaining quality, security and operational readiness.

You will coach teams, facilitate ceremonies, manage risks and dependencies, and provide accurate delivery dashboards for stakeholders.

Qualifications

• Certified Scrum Master or equivalent agile delivery certification.
• Agile coaching, Kanban, Lean, Product or DevOps certification is desirable.
• SAFe or other scaled-delivery certification is desirable.
• Equivalent experience in technology, digital, software engineering or product delivery environments.

Responsibilities

• Facilitate effective Scrum ceremonies, coach squads in agile principles and behaviours, promote self-organisation and ownership, and help product owners and delivery teams maintain focus on customer and business value.
• Identify, manage and remove delivery impediments, improve team flow and predictability, support capacity and release planning, coordinate cross-squad dependencies and help squads balance pace, quality, and operational resilience.
• Mentor squad members, product owners and stakeholders in agile practices, facilitate collaborative problem-solving, challenge ineffective ways of working and ensure improvement actions arising from retrospectives, delivery data and feedback are owned and delivered.
• Use appropriate delivery measures, including throughput, lead time, cycle time, work in progress, work-item ageing, predictability and defect trends to identify risks, improve squad performance and provide meaningful delivery dashboards and stakeholder insights.
• Build strong relationships across technology and the wider Maximus organisation, translate delivery challenges into clear business impacts, communicate progress and dependencies effectively and facilitate informed planning, prioritisation and decision-making.
• Promote DevOps, continuous-delivery, automation, customer-centred and outcome-based practices, support effective use of approved delivery platforms and encourage responsible adoption of AI-enabled productivity and collaboration tools where these provide measurable value.
• Maintain accurate delivery information within the agreed platform as a single source of truth and ensure risks, assumptions, issues, dependencies, blockers actions and decisions are recorded, assigned to accountable owners, regularly reviewed, clearly reported and escalated where required.

Skills

Scrum Master

Agile coaching

Facilitation

Stakeholder management

Risk management

Delivery metrics

Cross-functional

Communications

Tools

Azure DevOps

Jira

Rally

Job description

Maximus is a global organisation that specialises in providing health and employment services. We are seeking a Scrum Master to enable cross-functional technology delivery squads to deliver value predictably, transparently and sustainably, while maintaining quality, security and operational readiness.

You will coach teams, facilitate ceremonies, manage risks and dependencies, and provide accurate delivery dashboards for stakeholders.