Design & Manufacturing Customer Advocate for Reliability

Autodesk; San Francisco (CA); On-site; USD 95,000 - 169,000; Full time

Job summary

Autodesk is seeking a Design & Manufacturing Customer Advocate to identify systemic customer issues, translate signals into measurable outcomes, and influence product and engineering teams. You will combine customer conversations, support trends, and data to drive action and improve reliability across workflows.

The role collaborates with Product Management, Engineering, and Support to ensure customer insights shape roadmaps and operational improvements, with a focus on scalable,

Qualifications

• :

Responsibilities

• Identify, validate, and prioritize systemic customer pain from support data and signals.
• Validate customer pain with customers, account teams, and other partners.
• Build decision-ready Reliability Packages with evidence and business impact.
• Develop viewpoints on solution paths including product changes and workflow guidance.
• Connect customer pain to Autodesk priorities for informed investment decisions.
• Drive issues toward clear decisions and accountable owners.

Skills

Technical support

Customer advocacy

Product insights

Data analysis

Cross-functional collaboration

Communication

Prioritization

AI tools

Tools

Fusion 360

Inventor

Job description

Autodesk is seeking a Design & Manufacturing Customer Advocate to identify systemic customer issues, translate signals into measurable outcomes, and influence product and engineering teams. You will combine customer conversations, support trends, and data to drive action and improve reliability across workflows.

The role collaborates with Product Management, Engineering, and Support to ensure customer insights shape roadmaps and operational improvements, with a focus on scalable,