Senior Admissions & Client Relations Lead

Crossover; Greenwich (CT); On-site; USD 170,000 - 230,000; Full time

Job summary

Alpha is seeking a Director of Client Relations to own a campus's admissions journey from inquiry to day one. You will manage 20+ active families, conduct tours, and present decisions with care and clarity on-site at a Greenwich campus.

The role emphasizes client-facing excellence, use of AI in workflows, and relationship-building with affluent families. A strong track record in enrollment and high-value client service is essential.

Qualifications

• 3+ years in a client-facing role where the buyer was an individual or family, $25k+ per client.
• Owned a client/admissions/enrollment journey from inquiry to commitment.
• Managed 7+ client relationships simultaneously in a CRM or tracking system.
• Told a prospective client not to buy or enroll because it was not the right fit.
• Used AI tools in a client-facing workflow.
• Communicate concisely and professionally with executives or high-net-worth individuals.
• Led polished in-person tours, presentations, meetings for affluent families.
• Built multi-touch relationships over 30+ days and stayed engaged with families.
• Owned measurable enrollment or high-value customer-acquisition targets.

Responsibilities

• Own the enrollment journey for a campus from first inquiry through onboarding.
• Manage 20+ active families at different stages.
• Lead campus tours, open houses, info sessions, and shadow days.
• Form admit or decline recommendations and communicate decisions.
• Keep HubSpot and SIS current after every interaction; report pipeline health.

Skills

Client-facing

CRM management

AI tools

In-person tours

High-net-worth clients

Communication

Relationship management

Tools

HubSpot

SIS

CRM software

Job description

Alpha is seeking a Director of Client Relations to own a campus's admissions journey from inquiry to day one. You will manage 20+ active families, conduct tours, and present decisions with care and clarity on-site at a Greenwich campus.

The role emphasizes client-facing excellence, use of AI in workflows, and relationship-building with affluent families. A strong track record in enrollment and high-value client service is essential.