Senior Administrative Associate — Training & Operations Lead

RRD; Columbus (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD provides a wide range of administrative support services worldwide. The Senior Administrative Associate role focuses on delivering essential admin tasks, leading training for Admins, improving processes, and ensuring quality across client operations.

Proven customer service, strong MS Office skills, and meticulous attention to detail are essential. The position emphasizes deadlines, confidentiality, and professional collaboration within a fast-paced team.

Qualifications

• High school diploma or equivalent.
• 2+ years administrative support experience in a professional organization.
• Advanced in MS Office; strong keyboarding and typing skills; able to troubleshoot software.
• Familiar with other software programs for administrative support.
• Strong attention to detail and ability to manage multiple projects.
• Must meet deadlines and handle confidential information with professionalism.
• Excellent organizational and communication skills.

Responsibilities

• Provide a variety of administrative support functions for a site, office or client.
• Handle expense reports, time entry, invoice entry, calendar and phone management.
• Open client matters and assist with training and process improvements.
• Develop training plans and process maps for the administrative operation.
• Deliver training plans to a team of Admins and serve as SME for junior staff.
• Interact with clients in person, over the phone, via video or electronically.
• Prioritize workflow and perform QA on own work and others.
• Adhere to Williams Lea and client policies; maintain confidentiality.

Skills

MS Office proficiency

Attention to detail

Multitasking

Customer service

Strong communication

Organizational skills

Education

High school diploma

Tools

MS Office Suite

Job description

Williams Lea by RRD provides a wide range of administrative support services worldwide. The Senior Administrative Associate role focuses on delivering essential admin tasks, leading training for Admins, improving processes, and ensuring quality across client operations.

Proven customer service, strong MS Office skills, and meticulous attention to detail are essential. The position emphasizes deadlines, confidentiality, and professional collaboration within a fast-paced team.