Senior Administrative Assistant - In-Office Ops & Support

Hanger, Inc.; Broomfield (CO); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Holidays & leave

Medical/Dental/Vision benefits

401k retirement plan

Parental leave

Job summary

Hanger, Inc. is seeking a team-oriented professional for Order Processing & Sales Operations in Colorado. You will process orders, manage customer files, and coordinate with manufacturing to ensure timely shipments. The role requires in-person work and supports sales through quotes and reporting.

The position emphasizes accurate order entry, clear communication, and proactive problem solving across billing, orders, and shipments. A strong customer-service mindset is essential for success.

Qualifications

• High school diploma or GED.
• 5 years of related experience.
• Able to work fully in-person.

Responsibilities

• Process incoming orders and ensure accuracy in parts, pricing, quantities, order entry, shipping information, and product availability.
• Maintain and manage customer files, contracts, and documentation related to the sales process.
• Collaborate with manufacturing and operations teams to ensure timely fulfillment, accurate shipments, and transparent communication on delays.
• Generate quotes and track potential orders through to completion.
• Support sales by generating reports and other sales documentation.
• Ensure proper traceability of orders across all software platforms.
• Provide support with shipping and receiving as needed.
• Answer phone calls and emails on shared lines to support customers.
• Be informed of and trained on all products and services available to support questions during ordering and repair needs.
• Independently troubleshoot customer issues with billing, orders, and shipments.
• Escalate concerns to the appropriate team after collecting necessary information.
• Process demo requests and maintain demo pool.

Skills

Order processing

Customer service

Administrative support

Education

High school diploma or GED

Job description

Hanger, Inc. is seeking a team-oriented professional for Order Processing & Sales Operations in Colorado. You will process orders, manage customer files, and coordinate with manufacturing to ensure timely shipments. The role requires in-person work and supports sales through quotes and reporting.

The position emphasizes accurate order entry, clear communication, and proactive problem solving across billing, orders, and shipments. A strong customer-service mindset is essential for success.